Refund Policy

Our Commitment to Satisfaction

We take pride in delivering exceptional cleaning services. However, we understand that occasionally our services may not meet your expectations. That's why we offer a comprehensive 30-day refund policy to ensure your complete satisfaction.

Eligible Refunds

You may be eligible for a refund under the following circumstances:

• Service Not Performed: If we fail to show up for a scheduled appointment without prior notice, you are entitled to a full refund.
• Incomplete Service: If contracted services were not fully completed, you may receive a partial or full refund based on the work not performed.
• Quality Issues: If the quality of cleaning does not meet our standards and you have contacted us within 24 hours, we will first attempt to re-clean. If still unsatisfied, a refund will be issued.
• Prepaid Services: Unused prepaid service credits may be refunded within 30 days of purchase, minus any services already rendered.

Refund Process

To request a refund, please follow these steps:

1. Contact Us Within 30 Days: Reach out to us via phone, email, or through our website within 30 days of the service date.
2. Provide Details: Share your name, service date, and a description of the issue or reason for the refund request.
3. Review Process: Our customer service team will review your request within 2-3 business days.
4. Resolution: We will either schedule a complimentary re-clean or process your refund, depending on the situation and your preference.

Refund Timeline

Once your refund is approved:

• Credit Card Payments: Refunds will appear within 5-10 business days
• Check Payments: A refund check will be mailed within 7-14 business days
• Electronic Payments: Refunds will be processed within 3-5 business days

Non-Refundable Situations

Refunds may not be available in the following circumstances:

• Requests made more than 30 days after the service date
• Services completed as agreed upon, with no documented quality issues
• Dissatisfaction due to factors outside our control (pre-existing stains, damage, etc.)
• Cancellations made less than 24 hours before scheduled service (cancellation fees apply)
• Issues not reported within 24 hours of service completion

Re-Cleaning Option

Before processing a refund, we always offer the option of a complimentary re-cleaning service. Our goal is to ensure your space meets your expectations. Many clients find that a re-clean resolves their concerns and helps us better understand their preferences for future services.

Contact Us for Refund Requests

We're here to help. If you need to request a refund or have questions about our policy, please contact us through any of the following methods:

Policy Updates

This refund policy may be updated periodically. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy before booking services.